Privacy Policy
Effective as of 1st June 2016
This is our privacy policy, please read it carefully because it
explains how we collect and use information about you in the scenarios
that are described in paragraph 2 below. By taking any of the actions
referred to in paragraph 2 below, you agree that we may collect and use
your information in the ways described in this privacy policy.
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Who we are
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How we collect information
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We will collect information from you if you:
- register to use our website; this will include your
name, address, email address and telephone number. We may ask you to
provide additional information about your business and preferences on a
voluntary basis;
- place an order for products or services on our
website, this will include your name (including business name), address,
contact details (including telephone number and email address) and your
payment details;
- complete online forms (including callback requests),
take part in surveys, write posts on any message boards, post any
blogs, enter any competitions or prize draws, download information such
as white papers or other publications, or participate in any other
interactive areas that appear on our website or which we offer to you
from time to time
- provide your contact details to us when registering
to use or accessing any product or service we provide (including any
Apps we may offer); and
- contact us offline for example by telephone, fax, email or post.
- We also collect information about your visit to our
website or use of our products or services using cookies or similar
technologies (as described in paragraph 6 below).
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What we use your information for
- We will use your information to provide any information
and services that you have requested or any products that you have
ordered. We may also contact you for feedback on your use of our
products, services or our website.We may use your information for
marketing purposes as described in paragraph 5 below.We may also use and
analyse the information that we collect so that we can administer,
support, improve and develop our website and the products and services
we offer.
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Sharing your information
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We may share your information with:
- our suppliers, business partners and group companies
from time to time so they can provide you with any information,
products or services that you have requested. We may also share your
information with our business partners for marketing purposes as
described in paragraph 5 below.
- third parties which supply services to us or which
process information on our behalf (for example, payment providers and
website hosts where relevant). These third parties may have incidental
access to your information, but we will ensure that they keep your
information secure and do not use it for their own purposes.
- another organisation if we sell or buy (or negotiate to sell or buy) any business or assets.
- another organisation to whom we transfer our agreement with you.
- We may pass collective information about the use of our
website or our products or services to third parties but this will not
include information that can be used to identify you.
- We will disclose your information if we are required to
by law. We may disclose your information to enforcement authorities if
they ask us to, or to a third party in the context of actual or
threatened legal proceedings, provided we can do so without breaching
data protection laws.
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Marketing
- From time to time, we may use your information to
contact you with details about our products and services which we feel
may be of interest to you. We may also share your information with our
group companies, business partners and other carefully selected third
parties so that they (or we) can contact you with information about
their products or services which we feel may be of interest to you. We
or they may wish to contact you for this purpose by telephone, post or
email.You have the right at any time to stop us from contacting you for
marketing purposes. You may also request at any time that we do not
share your information with any of the third parties referred to in this
paragraph.
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Cookies and Traffic Data
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Cookies are small text files which are transferred from
our website, product or service and stored on your computer's hard
drive. We use a combination of cookies to help us provide you with a
personalised service, and also to help make our websites, products and
services better for you.We use the following different types of cookies:
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Session Cookies:
These are temporary cookies which we use on our
websites and in some of our products or services to identify and track
users and to remember what is in your shopping basket (where relevant).
Our session cookies may also contain your customer account number,
company name and email address. Session cookies are deleted when you
close your browser or leave your session in the product or service. We
may also use session cookies and similar technologies in our products or
services from time to time where this enables us to offer you certain
features of the product or service or where it may help us to improve
the product or service.
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Persistent Cookies:
Persistent cookies enable our website, product or
service to "remember" who you are and to remember your preferences on
our website. Persistent cookies will stay on your computer or device
after you close your browser or leave your session in the product or
service.
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Web analytics cookies and similar technologies:
Our website, products and services use several web
analytics cookies and services. Web analytics cookies allow us to
recognise and count the number of visitors and see how they move around
the website, product or service. This helps us make our service to you
better.
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Web beacons and parameter tracking:
We also use cookies and similar software known as web
beacons to count users who have visited our website after clicking
through from one of our advertisements on another website or in emails
and to collect details of any products purchased. These web beacons
collect limited information which does not identify particular
individuals. It is not possible to refuse the use of web beacons.
However, because they are used in conjunction with cookies, you can
effectively disable them by setting your browser to restrict or block
cookies.We keep a record of traffic data which is logged automatically
by our server, such as your Internet Protocol (IP) address, the website
that you visited before ours, the website you visit after leaving our
site. We also collect some site, product and service statistics such as
access rates, page hits and page views.
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How to disable cookies:
You may be able to configure your browser to restrict
cookies or block all cookies if you wish, however if you disable cookies
you may find this affects your ability to use certain parts of our
website, products or services.
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Your information
- If we hold any information about you which is incorrect
or if there are any changes to your details please let us know by so
that we can keep our records accurate and up to date.
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Changes to our privacy policy
- We may change our privacy policy from time to time. We
will always update the privacy policy on our website, so please try to
read it when you visit the website.
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Security and storage of information
- We will keep your information secure by taking
appropriate technical and organisational measures against its
unauthorised or unlawful processing and against its accidental loss,
destruction or damage. Unfortunately, the internet is not always secure
therefore, although we will do our best to protect your personal data,
we cannot guarantee the security of your data which is transmitted to
our website or other products and services via an internet or similar
connection and any transmission will be at your own risk.If we have
given you (or you have chosen) a password to access certain areas of our
website, product or service please keep this password safe - we will
not share this password with anyone.
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Other sites
- If you follow a link from our website, product or
service to another site or service, this policy will no longer apply. We
are not responsible for the information handling practices of third
party sites or services and we encourage you to read the privacy
policies appearing on those sites or services.